Warranties and Refunds 1.1 Subject to the following provisions of this clause 9.1, we warrant that the Products will be of satisfactory quality. The aforementioned warranty is given by Next Karting subject to the following condition save that it is acknowledged that your statutory rights are not affected 1.1.1. Next Karting shall be under no liability to the customer for any loss, damage, costs, expenses or other claims in respect of: (a) any defect arising from wilful damage, negligence, failure to follow instructions for the use of the Products (whether oral or in writing); (b) misuse or alteration of the Products without our approval; (c) arising from any Customer Material supplied by you which is incomplete, inaccurate, illegible, out of sequence or in the wrong form, or any other fault of the Customer. 1.2. Next Karting’s products should meet or exceed your expectations. However, in the event that you are dissatisfied with your order, the Products delivered to you are incomplete or you have received incorrect Products, we shall have no liability to you unless you notify Next Karting of the problem AS SOON AS IS REASONABLY POSSIBLE of the Products in question. For the purposes of efficiency we advise you to contact us via email. 1.4. If you notify a problem to us under clause 1.2 or we have committed a breach of the warranty at clause 9.1 our only obligation will be (to be determined at your option and subject always to your statutory rights): 1.4.1. We may offer you an alternate Product free of charge within 30 days of notification provided that that the original Product is returned to us in accordance with clause 2; or 1.4.2. We will arrange with you for the Products to be returned to us in accordance with clause 2, and we shall refund the price paid.
Returns Procedure 2.1. If you exercise the right to cancel under clause 3.1 or a right to return the Product(s) in accordance with clause 1.4, in order to make the returns procedure as efficient as possible we advise you to follow the following procedure: 2.1.1. Please contact us via email to obtain returns authorisation before sending the Product(s) back; 2.1.2. secure the Product(s) and all of the original packing materials, including your returns information, in a plainly wrapped cardboard box or packet (the post office has these available if you do not); 2.1.4. clearly print your name and address on the outside of the package in the return area and mail the package to: Next Karting Returns, Unit 1A The Firs, Watermill Industrial Estate, Buntingford, SG9 9JS 2.1.5. For your protection, we advise you to insure the package for the full amount of the invoice plus postal or shipping charges. For the avoidance of doubt Next Karting shall not be responsible for items lost or damaged whilst in transit Conditions of Return 2.1.6. Returns are simple, but are subject to certain rules: (a) you shall be liable for the cost incurred in returning Products to us and we shall not be obliged to accept any Product returned if such costs have not been paid in full ; (b) each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to your negligence will not be accepted for refund; 2.2 Subject to the conditions in clause 10.1 Next Karting will refund the full cost of the item. Refunds will be made in the same form as the original purchase. 2.3 All requests will be processed after we have inspected and verified the condition of the Products. Returns take approximately five business days to process upon receipt of the item.
Right of Cancellation 3.1. EXCEPT FOR the Products that are custom works or made to order products, you will be entitled to cancel your order by written notice to us by following the procedure in clause 2. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty. Products that are custom works or made to order cannot be cancelled or returned. This policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000.
